Zaxin

Refund Policy

1. How paid plans start

Sign up for any paid plan and Stripe Checkout charges the selected monthly or annual plan upfront. You can cancel anytime via Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing period.

2. Refunds

There is no money-back guarantee. Monthly subscription charges are non-refundable, including for partial billing periods, except where a refund is required by applicable law. When you cancel a monthly plan, your access continues through the end of the current billing period and the subscription does not renew after that. Annual plans are non-refundable (see Section 5).

3. How to cancel

Cancel anytime directly inside Zaxin: Settings → Billing → Cancel subscription. Cancellation takes effect at the end of your current billing period. You retain full access until the period ends. No cancellation fees. Per the California Automatic Renewal Law (Bus. & Prof. Code §17600-17606) and the FTC click-to-cancel rule, we clearly disclose renewal terms, provide simple cancellation, and send renewal reminders.

4. One-time charges

Setup fees and one-time charges are non-refundable once the corresponding work has begun. This includes white-glove onboarding, custom number-pool setup, and any priced one-time service.

5. Annual plans are non-refundable

An annual plan is a 12-month commitment billed upfront in a single charge and includes two months free versus monthly billing. Annual subscription fees are non-refundable in whole or in part, including for any unused portion of the term, except where a refund is required by applicable law. Cancelling an annual plan turns off auto-renewal — your access continues through the end of the prepaid 12-month term, and the plan does not renew after that. There is no partial refund for cancelling an annual plan before the end of its term. No separate signed contract is required — your acceptance of the Terms of Service at annual checkout, together with the upfront charge, constitutes your binding 12-month commitment.

6. Chargebacks

Initiating a payment-card chargeback against Zaxin in lieu of using the in-app cancellation process is a material breach of the Terms of Service. A chargeback will result in immediate termination of your account, and we may pursue collection of any unpaid or charged-back balance (including the full non-refundable annual amount) under Stripe's terms and applicable law. A chargeback also results in a permanent ban from re-signup and forfeiture of any forever-locked grandfathering (including the Founding $199 lifetime rate-lock). Because annual plans are a non-refundable 12-month commitment that you expressly acknowledge at checkout, a chargeback on an annual charge is a breach of that commitment, not a refund mechanism.

7. Refund abuse and addons

Refunds will not be issued for accounts where credentials were shared with non-account-owners or where the account was used in a manner inconsistent with single-agent identity. Repeated refund requests across linked accounts are flagged and may be denied.

A main-subscription refund auto-refunds any AI Ad Engine addon paid in the same billing cycle. Standalone addon refund without cancelling the main subscription is allowed within 7 days of addon purchase only.

8. Exceptions

We reserve the right to issue refunds at our discretion in cases of billing error, duplicate charges, or unauthorized charges. Contact us at support@zaxin.ai and we will investigate promptly.

9. Contact

Questions about this policy? Email support@zaxin.ai.

10. Operator

Oliver Labs LLC
Oliver Labs LLC
220 S Prospect Ave #12, Redondo Beach, CA 90277
zaxin.ai